Returns & Exchanges

At DeSerres, we want to ensure you have the right tools for your creative projects. If you are not completely satisfied with your purchase, you can return most items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in their original packaging, unused, and accompanied by the original receipt or packing slip.

• 2.
  Choose Return Method

  Return your items for free at any DeSerres store location or initiate a return by mail through our online customer service portal.

• 3.
  Package Your Items

  Securely pack the products in their original shipping box and include all documentation to ensure a smooth processing experience.

• 4.
  Receive Your Refund

  Once we receive and inspect your returned items, a refund will be issued to your original method of payment within 7 to 10 business days.